All Users,
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We will be carrying out a database upgrade exercise on 5th Dec 2011, 00:00 - 01:00hrs |
Both our Web Portal and Web API service may be intermittently inaccessible during this period, and messages may be delayed.
We can be contacted at supportdesk@commzgate.com or your assigned Pro Plan hotline number should you require any assistance.
Dear Users,
Over the weekend, we have completed deploying a major update to the Web Application backend. This update will enable the CommzGate service to provide free messaging to iPhone and Android smartphone users, a major new feature that we will give details on shortly.
In the meantime, the system update is mostly not visible on the web application front-end.
If you should encounter any problems with the system, you can still access the old version HERE
Dear Users,
We have just deployed a compatibility update for the Microsoft IE9 browser.
If you should encounter any problems using our web application, please try clearing your browser cache. Instructions can be found here:
http://support.commzgate.com/entries/20138472-resetting-the-web-browser-cache
Let us know if you should still encounter issues thereafter by emailing supportdesk@commzgate.com
(Singapore users only)
Upon login and on the Dashboard page, users should see a new status display that provides a real-time color-coded indication of the status of our direct links to each of the 3 Singapore Mobile Operators.
For almost all the time, the status indicator should show GOOD (green), and messages should arrive almost immediately.
In the rare situation where the status show either SLOW (yellow) or CONGESTED (red) , message delivery time might be impacted but the message will eventually arrive.
Please be informed of a scheduled maintenance for our connection to SingTel:
4th Jan & 11th Jan, 0100hrs to 0200hrs
VPN hardware will be upgraded during this period, and out-going and incoming messages may be intermittently delayed.
Please contact supportdesk@commzgate.com should you require any assistance with regards to this activity.
Please be informed that we will be conducting a migration of direct connections from our service to StarHub, from their old SMSC to their new one.
The connection migration will progressively take place throughout the day shortcode by shortcode, and no service interruption or downtime is expected.
Should you require any assistance regarding the usage of our service, please send an email to supportdesk@commzgate.com , you will be issued an automated support ticket for prompt follow-up
We are pleased to announce that our web-application has been updated to be Apple iPad-compatible.
Where the drag-and-drop recipient selection functions appear on a PC, iOS4 (including iPad, iPhone and iPod Touch) users will now automatically see a check-box version (drag and drop does not work on iOS)
Flash-based charts in the Reports section will not show for now as iOS does not support Flash, we are working to port those to the iPad-compatible HTML 5 standard.
Please note that SingTel will be carrying out maintenance work on their network on the following dates:
3rd June 2010, 0100hrs – 0500hrs
9th June 2010, 0100hrs – 0500hrs
During the above periods, SMS messages sent to or received from SingTel subscribers may experience delays
We are pleased to inform that we had just applied a software update to the Portal application, you should see significantly faster loading speeds for your Campaign Reports.
Should you face any errors upon login, try refreshing your browser cache and login again. Contact us should the problems persist.
Please be informed that Starhub will be carrying out maintenance on their SMSC on 19th May 2010, 0000 to 0600 hours. All messages will be queued on our system for the above time period and be delivered to Starhub after the maintenance is done.
For any assistance required regarding this, please contact our support team or your account manager.
We are pleased to announce that the QuickSend feature now provides options for you to set Number Masking as well as to apply message templates (a feature that was previously available only via the Campaign feature).
These new functions are available via the new “Options” box found on the right side of the QuickSend page.
The “Message History” link has also been moved to within this “Options” box.
We are pleased to announce the availability of our new SMS Projection function.
If you are running a conference or seminar with a significant group of participants in a conference room setting, this feature will allow your participants to SMS in their questions or feedback, and have these messages received projected onto a large projector screen in a large-screen optimized and easy-to-ready format.
Handy features you will find useful include:
Here’s what you need to get started:
1) Pre-Requisites:
2) Instructions
i) First, logon to your web account and create a SMS Receive Campaign. Full details on how this is done can be found here
ii) Once the message start coming in, go to your Receive Campaign report. Under Messages Received, click on “View Log”. Do this for both notebooks or PCs.
iii) After clicking “View Logs”, you will see the page containing the details of the messages that have come in. For the notebook or PC that will be doing the message vetting, click on the “Star” icon next to each received message to approve it for projection on the screen.
For the notebook or PC that is connected to the projector, click on the “Projection View” link in the blue menu box, and leave the screen there.
iv) As each message is approved, you will see it appear on the projection screen as shown here!
You may have noticed that our web application pages are now loading faster, especially pages containing contacts and reports data. This is due to an optimization exercise we have completed on our Database systems, making data retrieval more speedy.
Do provide us feedback should there be other areas you feel we can improve on to make our web application work better for you!
What this feature enables you is to is that using an authorised mobile number, you can send an SMS to 73333 to ‘trigger’ a full-fledged SMS broadcast to a target recipient group that exists in your Contacts.
To start using this feature, logon to your account and click on ‘My Profile’ on the top right hand corner of the page. You account page should load. Proceed then to make sure that your mobile number is entered under the Personal Info section. This mobile number will be the authorised number for trigger broadcasts for your account.
To trigger a SMS broadcast, send an SMS to 73333 in the following format:
eg. “BCAST SALES-TEAM-A Pls gather for an important meeting at 5pm today”
Another example using an iPhone shown below:
You have to make sure that the specified recipient group exists, and this only works with groups with a single-word name. (no spaces within)
Message history sent via this feature can be found under the Web API tab, click on “View API Usage” to peruse.
Please note that this feature works for Singapore users only for now.
We are pleased to announce that the COMMZGATE Web Application now supports the input and sending of Chinese messages using your favorite Chinese character input method.
The detection of your Chinese character input is automatic and there is no other action required, your Chinese message entered will be processed accordingly and be delivered to the recipient mobile phone as a Chinese message.
Do note that the GSM standard sends Chinese messages as “double-byte” characters, as such each SMS will only be able to contain 70 characters instead of the usual 160 characters for English text