COMMZGATE SMS Portal, Application Server & Gateway Server http://www.commzgate.com/blog Leveraging SMS Messaging for Marketing, CRM, Application Workflow and Real-time Alerts Fri, 02 Dec 2011 09:36:49 +0000 http://wordpress.org/?v=2.6.1 en Maintenance Notice, 5th Dec 2011, 00:00-03:00hrs http://www.commzgate.com/blog/2011/12/maintenance-notice-5th-dec-2011-0000-0300hrs/ http://www.commzgate.com/blog/2011/12/maintenance-notice-5th-dec-2011-0000-0300hrs/#comments Fri, 02 Dec 2011 09:36:13 +0000 admin http://www.commzgate.com/blog/?p=492
All Users,

We will be carrying out a database upgrade exercise on 5th Dec 2011, 00:00 - 01:00hrs

Both our Web Portal and Web API service  may be intermittently inaccessible during this period, and messages may be delayed.

We can be contacted at supportdesk@commzgate.com or your assigned Pro Plan hotline number should you require any assistance.

]]> http://www.commzgate.com/blog/2011/12/maintenance-notice-5th-dec-2011-0000-0300hrs/feed/ Web Application Backend System Updated http://www.commzgate.com/blog/2011/10/web-application-backend-system-updated/ http://www.commzgate.com/blog/2011/10/web-application-backend-system-updated/#comments Mon, 10 Oct 2011 01:56:55 +0000 admin http://www.commzgate.com/blog/?p=467 Dear Users,

Over the weekend, we have completed deploying a major update to the Web Application backend. This update will enable the CommzGate service to provide free messaging to iPhone and Android smartphone users, a major new feature that we will give details on shortly.

In the meantime, the system update is mostly not visible on the web application front-end.
If you should encounter any problems with the system, you can still access the old version HERE

]]> http://www.commzgate.com/blog/2011/10/web-application-backend-system-updated/feed/ Compatibility Update for IE9 browser http://www.commzgate.com/blog/2011/09/compatibility-update-for-ie9-browser/ http://www.commzgate.com/blog/2011/09/compatibility-update-for-ie9-browser/#comments Sat, 17 Sep 2011 16:19:28 +0000 admin http://www.commzgate.com/blog/?p=463 Dear Users,

We have just deployed a compatibility update for the Microsoft IE9 browser.

If you should encounter any problems using our web application, please try clearing your browser cache. Instructions can be found here:
http://support.commzgate.com/entries/20138472-resetting-the-web-browser-cache

Let us know if you should still encounter issues thereafter by emailing supportdesk@commzgate.com

]]> http://www.commzgate.com/blog/2011/09/compatibility-update-for-ie9-browser/feed/ Message Queue Status Monitor http://www.commzgate.com/blog/2011/04/message-queue-status-monitor/ http://www.commzgate.com/blog/2011/04/message-queue-status-monitor/#comments Mon, 04 Apr 2011 08:23:16 +0000 admin http://www.commzgate.com/blog/?p=456

(Singapore users only)
Upon login and on the Dashboard page, users should see a new status display that  provides a real-time color-coded indication of the status of our direct links to each of the 3 Singapore Mobile Operators.

For almost all the time, the status indicator should show GOOD (green), and messages should arrive almost immediately.

In the rare situation where the status show either SLOW (yellow) or CONGESTED (red) , message delivery time might be impacted but the message will eventually arrive.

]]> http://www.commzgate.com/blog/2011/04/message-queue-status-monitor/feed/ Scheduled maintenance for connection to SingTel: 4th Jan & 11th Jan http://www.commzgate.com/blog/2010/12/scheduled-maintenance-for-connection-to-singtel-4th-jan-11th-jan/ http://www.commzgate.com/blog/2010/12/scheduled-maintenance-for-connection-to-singtel-4th-jan-11th-jan/#comments Mon, 27 Dec 2010 02:13:51 +0000 admin http://www.commzgate.com/blog/?p=370 Please be informed of a scheduled maintenance for our connection to SingTel:

4th Jan & 11th Jan, 0100hrs to 0200hrs

VPN hardware will be upgraded during this period, and out-going and incoming messages may be intermittently delayed.

Please contact supportdesk@commzgate.com should you require any assistance with regards to this activity.

]]> http://www.commzgate.com/blog/2010/12/scheduled-maintenance-for-connection-to-singtel-4th-jan-11th-jan/feed/ Scheduled migration to new StarHub SMSC: 10th November http://www.commzgate.com/blog/2010/10/scheduled-migration-to-new-starhub-smsc-29th-november/ http://www.commzgate.com/blog/2010/10/scheduled-migration-to-new-starhub-smsc-29th-november/#comments Thu, 28 Oct 2010 06:38:52 +0000 admin http://www.commzgate.com/blog/?p=364 Please be informed that we will be conducting a migration of direct connections from our service to StarHub, from their old SMSC to their new one.

The connection migration will progressively take place throughout the day shortcode by shortcode, and no service interruption or downtime is expected.

Should you require any assistance regarding the usage of our service, please send an email to supportdesk@commzgate.com , you will be issued an automated support ticket for prompt follow-up

]]> http://www.commzgate.com/blog/2010/10/scheduled-migration-to-new-starhub-smsc-29th-november/feed/ Announcing Apple iPad compatibility http://www.commzgate.com/blog/2010/07/announcing-ipad-compatibility/ http://www.commzgate.com/blog/2010/07/announcing-ipad-compatibility/#comments Tue, 27 Jul 2010 17:39:18 +0000 admin http://www.commzgate.com/blog/?p=359

We are pleased to announce that our web-application has been updated to be Apple iPad-compatible.
Where the drag-and-drop recipient selection functions appear on a PC, iOS4 (including iPad, iPhone and iPod Touch) users will now automatically see a check-box version (drag and drop does not work on iOS)

Flash-based charts in the Reports section will not show for now as iOS does not support Flash, we are working to port those to the iPad-compatible HTML 5 standard.

]]> http://www.commzgate.com/blog/2010/07/announcing-ipad-compatibility/feed/ Scheduled Maintenance for SingTel network http://www.commzgate.com/blog/2010/06/scheduled-maintenance-for-singtel-network/ http://www.commzgate.com/blog/2010/06/scheduled-maintenance-for-singtel-network/#comments Tue, 01 Jun 2010 10:54:33 +0000 admin http://www.commzgate.com/blog/?p=356 Please note that SingTel will be carrying out maintenance work on their network on the following dates:

3rd June 2010, 0100hrs   – 0500hrs
9th June 2010, 0100hrs   – 0500hrs

During the above periods, SMS messages sent to or received from SingTel subscribers may experience delays

]]> http://www.commzgate.com/blog/2010/06/scheduled-maintenance-for-singtel-network/feed/ System Update: Better Loading speed for Campaign Reports http://www.commzgate.com/blog/2010/05/system-update-better-loading-speed-for-campaign-reports/ http://www.commzgate.com/blog/2010/05/system-update-better-loading-speed-for-campaign-reports/#comments Mon, 03 May 2010 00:42:46 +0000 admin http://www.commzgate.com/blog/?p=352 We are pleased to inform that we had just applied a software update to the Portal application, you should see significantly faster loading speeds for your Campaign Reports.

Should you face any errors upon login, try refreshing your browser cache and login again. Contact us should the problems persist.

]]> http://www.commzgate.com/blog/2010/05/system-update-better-loading-speed-for-campaign-reports/feed/ Scheduled Maintenance for Starhub Network: 19th May 2010, 0000 to 0600 hours http://www.commzgate.com/blog/2010/04/scheduled-maintenance-for-starhub-network-19th-may-2010-0000-to-0600-hours/ http://www.commzgate.com/blog/2010/04/scheduled-maintenance-for-starhub-network-19th-may-2010-0000-to-0600-hours/#comments Mon, 19 Apr 2010 11:30:49 +0000 admin http://www.commzgate.com/blog/?p=349 Please be informed that Starhub will be carrying out maintenance on their SMSC on 19th May 2010, 0000 to 0600 hours. All messages will be queued on our system for the above time period and be delivered to Starhub after the maintenance is done.

For any assistance required regarding this, please contact our support team or your account manager.

]]> http://www.commzgate.com/blog/2010/04/scheduled-maintenance-for-starhub-network-19th-may-2010-0000-to-0600-hours/feed/